Refund & Digital Product Policy
Transparent, fair, developer-first warranty guidelines for digital source code products.
Digital Software Nature
Because DevForge delivers irrevocable, fully accessible source code files and repository packages immediately upon transaction completion, standard return procedures for physical merchandise do not apply. However, we stand behind the technical integrity of every codebase we publish.
Eligible Refund Circumstances
You are entitled to a full refund within 7 calendar days of purchase under the following certified conditions:
The delivered ZIP archive is missing core source files, has broken dependencies that prevent compilation, and our engineering team cannot provide a patched replacement within 48 hours.
The software package materially differs from its documented tech stack, features, or architectural specifications published on the official product detail page.
An accidental double billing or duplicate order placement occurred for the identical product under the same customer account.
A critical bug prevents intended execution in the certified runtime environment, verified by our support engineering team via an active support ticket.
Non-Refundable Circumstances
Refunds cannot be issued under the following circumstances:
- Change of mind after source code download has commenced.
- Lack of technical expertise to configure, build, or deploy the project in an unsupported runtime environment.
- Incompatibility with third-party extensions or modified dependencies not specified in the product description.
- Requests submitted beyond the 7-day post-purchase window.